Shipping and Returns Policy

Shipping Policy

At Merrimow, we strive to provide efficient and reliable shipping services to ensure your purchases reach you in a timely manner. Please review our shipping policy below:

  1. Processing Time: Orders are processed within 2-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
  2. Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location and the selected shipping method.
  3. Domestic Shipping: We offer shipping within South Africa through various carriers. The estimated delivery time for local shipping is between 5-14 business days.
  4. International Shipping: We currently do not offer international shipping. Please check back for updates as we expand our services.
  5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
  6. Shipping Delays: While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as weather conditions, carrier issues, or other disruptions. We appreciate your patience and understanding.

Returns Policy

At Merrimow, we are committed to ensuring your satisfaction with our products. Please review our returns policy below:

  1. No Cash Returns: We do not offer cash returns for any purchases.
  2. Returns Process: Returns are governed by our external suppliers. Customers must contact us to determine the specific return policy applicable to their product. Please email our customer service team at support@merrimow.co.za with your order number and details of the product you wish to return.
  3. Return Conditions: The product must be in its original condition, unused, and with all tags and packaging intact. The time frame for returns and any associated costs will be determined based on the supplier’s policy.
  4. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at support@merrimow.co.za with photos of the damage and your order details. We will work with the supplier to resolve the issue promptly.
  5. Exchanges: Exchanges are subject to the policies of our external suppliers. Please contact us to determine if an exchange is possible for your specific product.
  6. Refunds: Once the return is approved by the supplier, you will receive a store credit for the amount of the purchase. No cash refunds are provided.
  7. Customer Support: For any questions or concerns about our shipping and returns policy, please contact our customer service team at support@merrimow.co.za. We are here to assist you.

Thank you for shopping with Merrimow! We appreciate your business and look forward to serving you again.